Suneel Muppalla

Featured Projects

Highlighting key IT initiatives and automation roles

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Microsoft 365 Compliance & Optimization

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Technologies: Azure AD, Exchange Online, PowerShell

• Optimized license allocation, improved access governance, and strengthened identity security using Conditional Access and MFA policies.

Active Directory Bulk Automation

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ServiceNow Performance Dashboard Implementation

User Lifecycle Automation

Technologies: PowerShell, Active Directory

• Utilized PowerShell commands to perform bulk Active Directory user creation, modification, and reporting tasks, reducing manual effort and improving operational efficiency.

Technologies: ServiceNow Analytics

• Developed and maintained ServiceNow analytical dashboards to monitor SLA compliance, track ticket volume trends, and measure key performance indicators (KPIs) across IT operations. Generated data-driven insights to support performance reviews, identify bottlenecks, and improve overall service delivery efficiency.

Technologies: Power Automate, Microsoft 365

• Implemented and maintained Power Automate workflows to support user lifecycle management, including onboarding notifications, approval routing, and access provisioning within Microsoft 365. Reduced manual coordination and improved turnaround time for account setup and updates.

What I Deliver

I help enterprises maintain secure, stable, and high-performing IT environments through Microsoft 365 administration, identity management, automation, and 24×7 operational leadership. With 6.5+ years of experience in enterprise IT, I focus on improving service reliability, optimizing processes, and ensuring SLA-driven performance across global support operations

Core Expertise

Open to System Administration, SaaS Platforms, and IT Operations Opportunities

• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)

• Azure AD / Entra ID & Identity Governance

• SaaS Application Administration & User Access Management

• Active Directory (User Lifecycle & Bulk Operations)

• Intune Device Management

• Virtual Machine Provisioning & Management

• PowerShell & Power Automate

• ITIL-Based Incident & Change Management

I am open to opportunities in System Administration, SaaS Application Administration, Microsoft 365 Administration, and IT Operations roles. If you’re looking for a dependable IT professional with experience in enterprise environments, SaaS platforms, and automation, feel free to connect.